What is Teletherapy?

Teletherapy is having a mental health therapy session with the use of technology instead of in-person. A teletherapy session is either online, with a video conferencing platform, or it is over the telephone. It is safe and effective. At Campbell Teen & Family Therapy, Inc. we use a HIPAA compliant telehealth platform via TherapyNotes, our electronic health record or EHR.

How does Teletherapy work?

To connect to your Teletherapy appointment, please click this link for instructions. Prior to your session, you will click on the following link to access your Therapy Portal Account . You will be asked to sign into your account. Once you sign in, then you can click the button that says join session. Your therapist will let you into the room when they are ready.


What are the benefits of Teletherapy?

At Campbell Teen & Family Therapy, Inc. we believe that your health and safety come first. We offer both teletherapy and in-person appointment. One of the biggest benefits of teletherapy is that if you are concerned about COVID 19, you can access therapy from home.

  • For parents, if they have a busy schedule and can’t drive their child or teen to therapy, they can log in from home.
  • If you aren’t feeling well, but you still need your therapy session, you can still have it from home.
  • You can access therapy from anywhere, we have been able to see our clients when they are out of town or away at college.
  • You can choose a therapist based on their qualifications and not just based on their proximity to where you live.

What are the risks of Teletherapy?

Information security and emergency management are the predominant risks. In order to mitigate risks, we use a HIPAA compliant video platform and Electronic Medical Records. Our therapists are all trained in how to manage an emergency via telehealth. CTFT is careful to ensure that the standard of care delivered via video is equivalent to in person care for the scope of the practice.

Is Teletherapy as effective as in person therapy?

Teletherapy works! Research supports teletherapy. A growing body of research shows that teletherapy can be as effective as in person therapy and that it can even improve compliance and client satisfaction as it eliminates  barriers to care. The VA has been using Teletherapy for 30+ years to treat  Veterans across the country and in rural areas where care is difficult to come  by. (Modern Health).

Will my insurance company cover Teletherapy?

While at this time most insurance companies do cover Teletherapy, it might be a good idea to check with your insurance company prior to your first session. If you are submitting a claim to your insurance company for reimbursement, we will provide you a “Superbill” which has all of the information needed to complete the claim. Our office administrative team is available to help with this if needed. We can complete the CMS 1500 form for you and send it in on  your behalf. Please notify us via email if you would like us to do this for you! We are here to help!

Tips for a better Telehealth experience

  • Please take time to familiarize yourself with the video platform.
  • Only connect to secure networks such as password protected and encrypted WiFi.
  • Do not use a public WiFi or public computers.
  • Decide which device will be used.
  • If possible plug into an ethernet cable instead of WiFi as it is more stable.
  • Ensure you have upload and download speeds of at least 10mbps but optimally 35 mbps.
  • Run a pretest:
  • Close any unnecessary programs, applications or browser tabs on your computer.
  • Make sure the device has been restarted in the last few days.
  • Arrange the area in which you plan to talk. Ensure that it is a quiet place 
where you or your teen are unlikely to be disturbed.
  • Limit distractions, turn off on screen notifications and sounds.
  • Do not hold the device in your hand, please use a tripod or stand and place the camera where your therapist can see you.
  • Therapist rely on body language and facial expressions as part of therapy. For the best care please allow us to see from your knees up, the entire body is preferable when possible.
  • Decide in advance if you will use a headset, microphone or computer/mobile device audio. Test it! We can adjust as we go.
  • When working with a minor from time to time your therapist will request that you have art supplies available.
  • Please let us know if you have printing capabilities as we may ask your teen to complete worksheets that we share via the Therapy Portal. It is important that your teen has access to their account. Please decide in the family whose email is preferred and how the password will be shared. We are only able to use one email address per client/family.
  • You cannot be driving during a teletherapy appointment.
  • Please do not use drugs or alcohol during a session.
  • Please do not record your session without permission in writing from your therapist.
  • Sharing documents: As a virtual office, we have the capabilities to share documents and obtain signatures via our Therapy Portal. You will, or may have already, received a welcome email from Therapy Portal Access asking you to create a Therapy Portal account. Once this account is created you can use it to schedule appointments, reschedule appointments or cancel on line

Technical difficulties

If the quality of the video is poor we will ask you if you would like to switch platforms. If we are disconnected your therapist will attempt to reach you at the number provided below. If you are a minor, please provide the minor’s information and the parent’s (see Minor’s Contact Form below), and let us know your preference for contact.

"*" indicates required fields

Prefer Text or Call?
Physical address of where the teletherapy will take place
This field is for validation purposes and should be left unchanged.

Minor Contact Form

"*" indicates required fields

Prefer Text or Call?
Prefer Text or Call?
Physical address of where the teletherapy will take place
This field is for validation purposes and should be left unchanged.