Privacy Policy

Effective date: October 27, 2026

About this policy

Campbell Teen and Family Therapy, Inc. (“we,” “us,” or “our”) operates https://www.campbellteenfamilytherapy.com/. This policy explains how we collect, use, and disclose information when you visit our website or contact us through it.

This policy covers our public website. Clinical records and information collected in connection with treatment are subject to applicable healthcare privacy requirements and our separate Notice of Privacy Practices, where applicable.

Information we collect

Information you provide: When you contact us through our website, you may provide your name, email address, telephone number, and the information you include in your message. We use this information to respond to your inquiry and communicate with you about our services.

Please do not include diagnoses, detailed medical histories, insurance identification numbers, or other sensitive information in general website forms. Contact our office for instructions on securely providing information needed for care.

Information collected automatically: When you visit our website, our website systems and third-party tools may collect:

IP address and approximate location derived from it.
Browser type, device information, and operating system.
Pages visited and the dates and times of visits.
Referring websites and advertising sources.
Interactions with links, buttons, and website features.
Cookie identifiers and advertising click identifiers.

The information collected depends on the tools active on the page, their settings, and your browser or privacy choices.

How we use information

We use website information to respond to questions and service inquiries; communicate about scheduling and our practice; operate, maintain, and protect our website; understand how visitors find and use it; evaluate advertising performance; improve website content and functionality; and comply with applicable legal obligations.

Cookies and similar technologies

Our website uses cookies, pixels, tags, and similar technologies to support website functionality, analyze traffic, and measure advertising performance.

Cookies are small files stored on your device. Pixels and tags can transmit information about a website visit or interaction to a service provider.

Some technologies are provided by third parties, including Google and Meta. These providers may receive information about your activity on our website and associate it with information collected through their other services or across websites over time.

Google Analytics

We use Google Analytics to understand website traffic and visitor interactions, such as which pages are viewed and how visitors reach our website.

Google Analytics uses cookies and similar technologies to process website activity, device information, and identifiers. The information available depends on our configuration and your privacy settings.

Learn more about Google’s use of information: https://policies.google.com/technologies/partner-sites

Google provides a browser add-on designed to prevent supported Google Analytics implementations from collecting visit activity: https://tools.google.com/dlpage/gaoptout

Google Ads

We use Google Ads to promote our services and measure the effectiveness of our advertising.

Conversion tracking helps us understand whether someone interacts with our website after clicking an advertisement. Depending on the configuration, measured interactions may include clicks on telephone links or completion of a contact request.

Google may use cookies, advertising click identifiers, and device information to associate these interactions with advertisements.

You can manage Google advertising preferences at: https://myadcenter.google.com/

Google Search Console

We use Google Search Console to monitor how our website appears and performs in Google Search. It provides reports about search queries, impressions, clicks, and technical website issues. Search Console is a reporting and website-management tool, rather than an advertising pixel installed to track your activity across our website.

Meta Pixel

We use Meta Pixel to help measure the effectiveness of advertising on Facebook and Instagram and understand interactions associated with those advertisements.

Depending on its configuration, Meta Pixel may send Meta information such as pages visited, website interactions, IP address, browser and device details, and cookie identifiers. Meta may associate this information with a Facebook or Instagram account or other information it holds.

For information about Meta’s data practices and privacy choices: https://www.facebook.com/privacy/policy/

Contact forms, scheduling, and external services

Our website may provide links to scheduling services, patient portals, maps, or other third-party resources. When you follow a link to another service, that service’s privacy practices also apply. Embedded services may receive technical information when they load within a page on our website.

General website inquiries are intended for administrative communication. Please use the secure communication methods provided by our office for confidential clinical information.

How information is disclosed

We may disclose website information to:

Service providers supporting hosting, website maintenance, security, and communications.
Providers of forms, scheduling, and related administrative services.
Google and Meta through the analytics and advertising tools described above.
Other parties when required by law or valid legal process, or when necessary to protect rights, safety, and security.

Some disclosures to advertising providers may be considered a “sale,” “sharing,” or processing for targeted advertising under certain state privacy laws, even when no money is exchanged. Applicable requirements depend on the law and our data practices.

Your choices

Browser settings: You can use your browser settings to block or delete cookies. Blocking cookies may affect some website functions and does not necessarily prevent every type of data transmission.

Advertising preferences: You can manage certain advertising preferences through your Google and Meta accounts. These preferences may affect advertising personalization without stopping all data collection.

Website privacy controls: Where our website provides a cookie or privacy-preferences control, you can use it to manage the choices offered.

Browser privacy signals

Traditional “Do Not Track” signals do not automatically disable all analytics or advertising technologies on our website.

Where applicable law requires us to recognize Global Privacy Control or another universal opt-out mechanism, we will process recognized signals as required by that law.

Privacy requests

You may contact us to ask about information you have provided or request access, correction, or deletion. Depending on your state of residence and the laws applicable to our practice, you may have additional rights concerning your personal information, including rights to opt out of certain uses or disclosures.

Please send requests to admin@campbellteenfamilytherapy.com. We may need to verify your identity before responding. Certain information may need to be retained for legal, security, or recordkeeping purposes. Requests concerning clinical records are handled separately under applicable healthcare privacy laws.

Children and adolescents

Our practice may provide services to children and adolescents. Our public website is intended to provide information about our services to prospective clients, parents, guardians, and other interested adults.

Children under 13 should not submit personal information through general website forms. Parents and guardians should contact our office about services and appropriate methods for providing information. If you believe a child under 13 has submitted personal information through our public website, please contact us so we can review and address the situation.

How long we retain information

We retain website inquiries and related communications for as long as reasonably necessary to respond, administer services, maintain appropriate business records, and meet legal obligations. Retention of analytics and advertising information depends on the tool, its settings, and the provider’s policies. Clinical records follow separate retention requirements.

Information security

We use reasonable administrative and technical measures designed to protect information under our control. However, no website, email system, or internet transmission can be guaranteed to be completely secure. Please contact our office if you need a secure way to communicate sensitive information.

Changes to this policy

We may update this policy to reflect changes in our website, services, or legal requirements. We will post updates on this page and revise the effective date. We will provide additional notice or obtain consent when required by applicable law.

Contact us

For questions about this policy or our website privacy practices, contact:

Campbell Teen and Family Therapy, Inc.
441 N. Central Ave., Suite 6, Campbell CA, 95008
Email: admin@campbellteenfamilytherapy.com
Phone: (408) 628-0532